PARSIPPANY, N.J. (December 16, 2020) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,000 hotels across 90 countries, today announced it has completed the rollout of mobile check-in and checkout to nearly 6,000 economy and midscale hotels in North America.
The major milestone, which comes just months after Wyndham first announced the initiative, makes Wyndham the first major hotel company to offer mobile check-in and checkout at scale across the economy and midscale segments.
“This is a pivotal moment for Wyndham and our re-imagined mobile app, which arrived at a critical time amid the pandemic,” said Jessica Davidson, senior vice president, Digital, Wyndham Hotels & Resorts. “Today’s travelers expect streamlined, low-contact experiences and are seeking established brands that can deliver. With this app, we’re giving our guests yet another reason to book direct with Wyndham.”
Wyndham first announced its new mobile app in late September and has seen sizable growth in downloads and engagement since launch. Ratings have also increased to 4.6 out of 5 in the Apple App store and 4.7 out of 5 in the Google Play store. In addition to mobile check-in and checkout, the app offers innovative in-stay features, best-in-class design, personalized experiences, Wyndham Rewards® account management, gamification and more. Users can also take advantage of unique features like Lightning Book®, which makes it easy to book the nearest Wyndham hotel for the night in as a few as three taps.
Wyndham’s new mobile app is available for iOS and Android devices in the Apple App and Google Play stores. Combined with the recent launch of a new customer data platform, the app builds upon the foundation of a broader, multi-year digital transformation at Wyndham, which in recent months has enabled the Company to quickly stand up new tools and offerings to help drive more business to its franchisees—particularly from everyday business travelers, such as construction workers, utility workers, truckers and more. To learn more about the mobile app, visit www.wyndhamhotels.com/app.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
About Wyndham Rewards Recently named the number one hotel rewards program by readers of USA TODAY, Wyndham Rewards® is the world’s most generous rewards program with more than 30,000 hotels, vacation club resorts and vacation rentals worldwide. Designed for the everyday traveler, members earn a guaranteed 1,000 points with every qualified stay and may redeem points for a wide-range of rewards, including free nights at any of approximately 9,000 hotels or thousands of vacation club resorts and vacation rentals globally through affiliation with Wyndham Destinations (NYSE: WYND) and others. Wyndham Rewards has 85 million enrolled members around the globe. Join for free today at www.wyndhamrewards.com. You’ve earned this.®
Wyndham Hotels & Resorts today announced the promotion of its human resource leader for managed hotel operations in North America, Monica Melancon, to Chief Human Resource Officer, effective March 1.
PARSIPPANY, N.J. (December 15, 2020) – Wyndham Hotels & Resorts (NYSE: WH) today announced that Mary R. Falvey, its Chief Administrative Officer, will leave the Company on March 1, 2021.
“During her 22 years at Wyndham Worldwide and its predecessor companies, Mary was absolutely instrumental in building the best culture in this industry and helping us transition that culture to Wyndham Hotels & Resorts. We are tremendously grateful for all that Mary has achieved during her distinguished career at Wyndham along with her leadership in setting up our teams around the world for success in our new company. I know I speak on behalf of our over 10,000 team members when I say we will miss Mary immensely,” said Geoffrey A. Ballotti, Chief Executive Officer.
“I thank my friends and colleagues at Wyndham. It has been an honor and a privilege to work with our team members around the globe and with the best leadership team in the industry,” said Ms. Falvey. “I have enjoyed our teamwork and I am proud of what we accomplished together over the past two decades, particularly building a strong values-based culture that embraces our power to make change in the world and celebrates the diversity of our people.”
The Company also today announced the promotion of its human resource leader for managed hotel operations in North America, Monica Melancon, to Chief Human Resource Officer, effective March 1. Ms. Melancon spent 15 years in increasing roles of responsibility at Target, rising from HR executive at the unit level to a senior regional HR executive overseeing a region with $3 billion of annual sales and over 15,000 team members. In 2015, she joined La Quinta Management LLC and has been consistently promoted since Wyndham’s acquisition of La Quinta to lead human resources operations for all Wyndham managed hotels in North America and over 8,000 Wyndham team members. Ms. Melancon holds a Bachelor of Business Administration, Management & Marketing degree from East Texas Baptist University in Marshall, Texas. She is currently based in Wyndham’s Irving, Texas office and will be relocating to Wyndham Hotels & Resorts’ world headquarters in Parsippany, N.J.
Mr. Ballotti commented, “Monica is an exceptional leader whom I’ve had the pleasure to work with since our acquisition of La Quinta more than two years ago. She personally knows our ownership groups and leadership teams on the ground who deliver our Count on Me service daily. She understands our business, our company and our people, and I’m confident she is the right leader to drive our culture and business forward.”
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
Grows economy offerings globally while expanding footprint of its upscale Wyndham brand
PARSIPPANY, N.J. (December 15, 2020) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,000 hotels across 90 countries, today announced its continued expansion across the UAE with the opening of the 290-room upscale Wyndham® Dubai Deira, and the 94-key Super 8® by Wyndham Dubai Deira—its first property in the country under the well-known economy brand.
Located in the historic area of Deira, the newly opened hotels are the first in the highly anticipated Deira Enrichment Project and part of a strategic effort by Wyndham to meet travelers’ growing demand for accommodations at varying price points across the region.
Michel Augier, regional director, Middle East and Africa, Wyndham Hotels & Resorts, said: “We are thrilled to welcome these iconic brands to this important area of Dubai. The Deira Waterfront has great potential to attract visitors from around the world, many of whom bring varying accommodation needs, making it the ideal location to further expand our presence. With distinct offerings from economy to upscale, this marks yet another step in our continued commitment to making hotel travel possible for all.”
The Deira Enrichment Project—a development by Ithra Dubai and fully owned by Investment Corporation of Dubai—is a mixed-use project situated along the Dubai creek in the southern part of Deira. With the goal of expanding the urban fabric of the existing Deira community towards the waterfront, the project is expected to become one of the largest waterfronts and man-made developments in the world.
Additional details on the new hotels include:
Super 8 by Wyndham Dubai Deira Designed for budget conscious travelers, the Super 8 by Wyndham Dubai Deira features guestrooms with contemporary interior design elements complemented by traditional Arabian touches. During their stay, guests can enjoy international cuisine at Qahua, a restaurant where modern décor meets famed Old Arabia. The hotel is located opposite Dubai Gold Souk and is close to the city’s popular landmarks.
Wyndham Dubai Deira Appealing to upscale guests looking for tailored services, the stylish 14-floor Wyndham Dubai Deira boasts 290 rooms and suites, all designed with an eye for detail. Amenities include a spa with two treatment rooms, a sauna and steam room, a fitness center and a pool deck. The hotel also offers six food and beverage outlets including The Spicery, an all-day restaurant with 200 seats, a lounge bar, lobby lounge, pool bar and executive lounge. An additional restaurant is expected to open in 2022, serving Latin American cuisine on the hotel’s al fresco terrace. Wyndham Dubai Deira also features eight day-lit meeting rooms that can cater for up to 300 guests.
Situated in the heart of Dubai’s trading legacy, and in close proximity to the Gold Souk Extension, both properties are located only a 20-minute drive away from Dubai International Airport and The Dubai Mall, within easy reach of Deira’s metro stations, various bus routes and the Old Souk water taxi station.
The new hotels will add to Wyndham’s current portfolio of 16 hotels in the UAE, including 8 in Dubai. The company is also on track to open another hotel, the previously announced Days Hotel by Wyndham Dubai Deira, in the first half of 2021. The hotel is slated to be the first to open under the Days Inn® by Wyndham brand in the UAE.
All hotels in the UAE under Wyndham Hotels & Resorts participate in Wyndham Rewards®, the world’s most generous hotel rewards program with more than 30,000 hotels, vacation club resorts and vacation rentals worldwide.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
PARSIPPANY, N.J. (December 9, 2020) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,000 hotels across 90 countries, today announced the 2-year appointment of Chief Marketing Officer Lisa Checchio to the Board of Directors for the American Hotel & Lodging Association (AHLA).
Checchio’s appointment is a part of a larger unveiling of AHLA’s 2021 Officers, Board of Directors and Executive Committee, which includes top leaders representing all segments of the hospitality industry. The 2021 AHLA leadership team includes the most diverse group of industry leaders in the association’s more than 100-year history.
“It is an incredible honor to be joining AHLA and such a distinguished group of professionals during what is the most pivotal time in the history of our industry,” said Checchio. “AHLA does tremendous work on behalf of hoteliers across the country and I look forward to joining them as we collectively work to serve, support and advocate on behalf of the American hospitality industry.”
AHLA recognizes the importance of diversity and inclusion in the workplace and has committed to advancing women and minorities in the industry, especially at the top levels. In the past two years, AHLA has increased the number of women and minorities represented on the Board of Directors and Executive Committee by 42% and 33%, respectively. This comes on the heels of AHLA’s successful ForWard initiative, which the association launched in 2018 as a forum of dialogue and leadership development for women across the hotel industry.
“I am pleased to welcome Lisa to the AHLA Board,” said Chip Rogers, president and CEO of AHLA. “We are grateful to members such as her who volunteer their time and energy to ensure that AHLA is successful and represents the hotel industry with one unified voice both in and outside Washington, D.C.”
Checchio has served as chief marketing officer at Wyndham since mid-2018. She joined the Company in 2015 as vice president, Brand Marketing, following 11 years at JetBlue Airways, where she oversaw brand strategy and marketing. Named to Ad Age magazine’s “40 Under 40” in 2019 and one of Hotel Management’s Most Influential Women in Hospitality, she is a Member of the Board for both HSMAI Americas and the HSMAI Foundation. She also serves as a Member of the Board for Raritan Valley Habitat for Humanity.
To view AHLA’s full announcement of its 2021 Officers, Board of Directors and Executive Committee, click here.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
Wyndham Hotels & Resorts’ multi-brand expansion in Australia continues with development of a landmark 34-story tower in the heart of Adelaide’s Central Business District
PARSIPPANY, N.J. (November 25, 2020) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,000 properties across 90 countries, is ramping up its plans for expansion in Australia with the announcement of Wyndham Grand® Adelaide, a major new landmark that will become one of the tallest hotels in South Australia and the first Wyndham Grand hotel for the country when it opens in 2024.
Wyndham Grand Adelaide will rise 120 meters from King William Street in Adelaide’s Central Business District, becoming a new icon for the city. The estimated AUD150 million skyscraper is being developed by Equinox Property and will comprise some 347 contemporary rooms and suites and an extensive array of facilities, elevating the concept of approachable luxury.
“The South Australian capital has been experiencing a surge of investment, with new infrastructure projects such as the expansion of Adelaide Airport, the revamp of the Adelaide Oval, and now, the creation of one of the city’s tallest hotels,” said Joon Aun Ooi, president, Asia Pacific, Wyndham Hotels & Resorts. “We are excited to be part of this prestigious project. Wyndham Grand is known for its iconic locations, so I can think of no better way to introduce the brand to Australia.”
Wyndham Grand Adelaide will offer a selection of refined rooms and suites featuring a modern interior concept with green walls, marble fixtures and plush furnishings all accented with bold splashes of color, as well as floor-to-ceiling windows that frame breathtaking views of Adelaide’s skyline and the surrounding area.
Guests can expect a host of exceptional facilities, including an infinity pool with a sun deck and a bar offering panoramic city views, a day spa with sauna and treatment rooms, and a spacious fitness center. The five-star property will also offer a wide range of dining experiences with an upscale restaurant, a wine bar, a hills-facing sky bar with stylish alfresco seating, as well as a rooftop restaurant, which is expected to become one of the most desirable dining destinations in the city.
Wyndham Grand Adelaide is set to become the first Wyndham Grand in Australia and the wider Australasia region. It will join an exclusive collection of nearly 50 Wyndham Grand hotels and resorts worldwide. In Australia, the hotel will add to Wyndham’s rapidly expanding portfolio of brands consisting of almost 30 hotels and resorts, including locations in key cities such as Sydney, Melbourne, Perth, Brisbane, Gold Coast, Canberra and Darwin.
Wyndham Grand Adelaide will be managed by Resort Management by Wyndham Pty Ltd, a subsidiary of Wyndham Destinations, which manages a portfolio of 54 properties across the Asia Pacific, including in Australia, New Zealand, Fiji, Thailand, Indonesia and Japan.
“Our depth of hotel management experience, knowledge and capability make us the ideal partner for Wyndham Hotels & Resorts as it launches its upper-upscale Wyndham Grand brand in Australia,” said Warren Cullum, senior vice president, Operations at Wyndham Destinations Asia Pacific. “This new hotel will represent the pinnacle of hospitality available in Adelaide and we are proud to have the opportunity to provide an incomparable experience to guests and showcase Adelaide to the world.”
“This is a proud moment for our company, as we announce this landmark development with Wyndham Hotels & Resorts, one of the world’s leading hospitality companies,” commented Tong Guo, on behalf of Equinox Property. “Wyndham Grand is well-known across the world for its impressive hotels and the brand is the perfect fit for our new development. With its prime position and impressive stature, this hotel will become a new symbol of prosperity for the City of Adelaide, which has given us a place to call home the past 20 years. We are delighted that we can give back by showcasing such a significant building for the city and to all of South Australia.”
Development of Wyndham Grand Adelaide is being managed by Guava Lime Property Solutions and a competitive operator selection program for the Wyndham Grand Adelaide hotel was coordinated through Savills Hotels on behalf of Equinox Property, with support from Commercial & Legal. The hotel’s architecture is being designed by Loucas Zahos Architects.
All of Wyndham’s hotels in Australia participate in Wyndham Rewards®, the world’s most generous hotel rewards program with more than 30,000 hotels, vacation club resorts and vacation rentals worldwide.
About Wyndham Grand Travel is the best excuse to enjoy the grand things in life. With locations in some of the world’s most sought after vacation destinations – including Shanghai, Istanbul, Doha, Salzburg and Orlando – Wyndham Grand® hotels transform ordinary moments into unforgettable experiences. Approachable by design, this upper-upscale hotel brand helps travelers make every moment count. If you are interested in developing a Wyndham Grand hotel, please visit development.wyndhamhotels.com.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
Starting November 24, travelers can save big at thousands of Hotels by Wyndham
PARSIPPANY, N.J. (November 19, 2020) – Just in time for Black Friday and the holiday travel season, Wyndham Hotels & Resorts—the world’s largest hotel franchising company with approximately 9,000 hotels across 90 countries—is announcing a new week-long Mobile App Flash Sale, offering special savings of 25 percent off at thousands of hotels across the U.S and Canada.
Starting November 24, 2020 through December 1, 2020, travelers yearning for a new beachside remote work location, adventurous road trip, scenic national park visit or simply a much-needed change of scenery, can save 25 percent off the best available rate at participating hotels when they book through Wyndham’s all-new mobile app. The discount, which is among Wyndham’s richest of the year, is combinable with other offers, including the Company’s current “Stay Twice, Get a Free Night” promotion, in which Wyndham Rewards® members can earn 7,500 bonus points after completing two qualified stays.
“We’re thrilled to offer travelers another opportunity to save this holiday season as we all look for safe ways to get away, recharge and enjoy a bit of relaxation,” said Sheila Schottland, vice president, brand marketing, Wyndham Hotels & Resorts. “With elevated health and safety protocols, plus an innovative mobile app that offers streamlined, low-contact features like mobile check-in and checkout, guests can feel confident knowing that their health and safety continue to come first.”
To take advantage of Wyndham’s latest flash sale, deal-seekers must first download the Wyndham Hotels & Resorts’ mobile app—available in the Apple App and Google Play stores—and then tap the Mobile App Flash Sale offer on the app’s home screen. Membership in Wyndham Rewards, which is free to join, is required for the offer, and non-members can quickly enroll as part of the booking process. A two-night minimum stay is required and stays must be completed by January 18, 2021. Bookings may be cancelled free of penalty if done 72-hours before a stay. For full terms and conditions, visit www.wyndhamhotels.com/app.
Ideal Hotels for Work or Play Whether seeking a new spot to squeeze in some remote work or searching for the perfect socially-distanced holiday getaway, Wyndham Hotels & Resorts offers travelers thousands of hotels across a wide-range of price points and destinations. Among just a few options:
Wyndham Grand® Clearwater Beach (Clearwater, Fla.) Just steps away from beautiful Clearwater Beach, this sophisticated resort offers spectacular views of the ocean or nearby marina from all of its rooms. Perfect for relaxation, Wyndham Grand Clearwater Beach offers upscale amenities, including a full-service spa, outdoor pool and therapeutic whirlpool spa, 24/7 fitness center and grand sundeck. Guests also have access to a 24/7 business center and multiple dining options. Average rates start around $267 per night, prior to any discounts.
La Quinta® by Wyndham Santa Rosa Sonoma (Santa Rosa, Calif.) Located in the famous Sonoma wine district, this newly opened hotel is surrounded by world-class wineries, stunning parks and gardens, golf courses, shops and more. Perfect for both unwinding while staying connected, guests can enjoy a heated outdoor pool, hot tub and fitness center, as well as the hotel’s free high-speed Wi-Fi. Average rates start around $154 per night, prior to any discounts.
Travelodge® by Wyndham Holbrook (Holbrook, Ariz.) Pull off historic Route 66 into Travelodge Holbrook for comfortable accommodations during an eastern Arizona road trip. Travelers looking for a bit of exploration and discovery during their stay can venture out to the Petrified Forest National Park and surreal Painted Desert – about 20 miles from the hotel – or travel an hour west towards Winslow, Ariz. to Meteor Crater, among the best-preserved meteorite crash spots in the world. Guests looking to stay connected can also enjoy the hotel’s free Wi-Fi. Average rates start around $67 per night, prior to any discounts.
Super 8® by Wyndham Mahwah (Mahwah, N.J.) Situated off I-287 near New York’s Hudson Valley, Super 8 by Wyndham Mahwah provides outdoor enthusiasts the chance to explore Harriman-Bear Mountain State Parks, featuring 31 lakes and reservoirs, and more than 200 miles of scenic hiking trails. During the colder months, travelers can enjoy snowshoeing and ice skating at Bear Mountain State Park while taking in the snow-topped forests in the surrounding area. The hotel also offers the Super 8 brand’s unique ROOM8 concept with rooms featuring vintage arcade games and individual sleeping spaces for up to four guests. Average rates start around $63 per night, prior to any discounts.
As the travel landscape continues to evolve in the wake of COVID-19, Wyndham and its brands remain committed to the health and safety of guests and team members. The vast majority of the Company’s hotels remain open and are welcoming guests with flexible booking policies and enhanced health and safety protocols through Wyndham’s Count on UsSM initiative. The Company has also extended current Wyndham Rewards Member Levels (status) through the end of 2021 and paused points expiration through the end of this year. Guests are encouraged to check local travel guidelines and restrictions prior to travel. Learn more at www.wyndhamhotels.com/COVID-19.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
About Wyndham Rewards Recently named the number one hotel rewards program by readers of USA TODAY, Wyndham Rewards® is the world’s most generous rewards program with more than 30,000 hotels, vacation club resorts and vacation rentals worldwide. Designed for the everyday traveler, members earn a guaranteed 1,000 points with every qualified stay and may redeem points for a wide-range of rewards, including free nights at any of approximately 9,000 hotels or thousands of vacation club resorts and vacation rentals globally through affiliation with Wyndham Destinations (NYSE: WYND) and others. Wyndham Rewards has 85 million enrolled members around the globe. Join for free today at www.wyndhamrewards.com. You’ve earned this.®
PARSIPPANY, N.J., October 28, 2020 – Wyndham Hotels & Resorts (NYSE: WH) today announced results for the three months ended September 30, 2020. Highlights include:
Diluted earnings per share was $0.29, and adjusted diluted earnings per share was $0.36.
Net income was $27 million for the third quarter and adjusted net income was $34
Adjusted EBITDA was $101 million.
Generated $97 million of net cash provided by operating activities and $92 million of free cash flow.
Global comparable RevPAR declined 35% year-over-year.
System-wide rooms declined 2% year-over-year.
Paid quarterly cash dividend of $0.08 per share.
Issued $500 million aggregate principal amount of 4.375% senior unsecured notes in August 2020, due 2028, the net proceeds of which were used in full to repay then-outstanding revolver borrowings.
“In the face of continued industry uncertainty, our leisure-oriented, drive-to franchise business model generated $101 million of adjusted EBITDA and $92 million of free cash flow,” said Geoffrey A. Ballotti, president and chief executive officer. “Over 99% of our domestic and over 97% of our global portfolio are open today. RevPAR improved sequentially across the globe, and in the U.S., our economy and midscale brands continued to gain market share. Third quarter room openings also improved sequentially both in the U.S. and internationally and we grew our pipeline by 3% to 185,000 rooms globally. Importantly, we executed 152 hotel agreements, including 23% more domestic conversion signings than the third quarter of 2019. As always, we remain dedicated to supporting our owners around the world during these very challenging times.”
Revenues declined from $560 million in the third quarter of 2019 to $337 million in the third quarter of 2020. The decline includes lower pass-through cost-reimbursement revenues of $79 million, which have no impact on adjusted EBITDA, in the Company’s hotel management business. Excluding cost-reimbursement revenues, revenues declined $144 million primarily reflecting a 35% decline in comparable RevPAR and the impact from hotels temporarily closed due to COVID-19.
The Company generated net income of $27 million, or $0.29 per diluted share, compared to $45 million, or $0.47 per diluted share, in the third quarter of 2019. The decline in net income of $18 million, or $0.18 per diluted share, was primarily due to the revenue declines, which were partially offset by cost containment initiatives, lower volume-related expenses and the absence of contract termination and transaction-related expenses. Full reconciliations of GAAP results to the Company’s non-GAAP adjusted measures for all reported periods appear in the tables to this press release.
Business Segment Discussion The following discussion of third quarter operating results focuses on revenue and adjusted EBITDA for each of the Company’s segments.
The Company’s franchised system, which included 8,500 rooms transferred from the hotel management segment related to the CorePoint Lodging asset sales, declined 1% globally. Excluding the transfer, franchised net rooms declined 2% globally, reflecting the Company’s previously announced removal of non-compliant and brand detracting rooms, of which approximately 9,000 were removed during the second quarter and approximately 7,900 were removed during the third quarter.
RevPAR declined 36% globally, reflecting a 31% decline in the U.S. and a 50% decline internationally. On a comparable basis, which is in constant currency and excludes hotels temporarily closed due to COVID-19, global RevPAR declined 33%, reflecting a 30% decline in the U.S. and a 43% decline internationally.
Revenues decreased $143 million compared to third quarter 2019 reflecting the impact of COVID-19 on travel demand globally, while a decline in adjusted EBITDA of $78 million was partially mitigated by cost containment initiatives and lower volume-related expenses.
The Company’s managed system globally decreased 12%, primarily reflecting the transfer of 8,500 rooms to the hotel franchising segment as a result of CorePoint Lodging asset sales. Excluding the transfer of rooms to the hotel franchising segment, the Company’s managed system increased 2% primarily reflecting growth internationally, partially offset by the Company’s previously announced removal of approximately 1,300 unprofitable management guarantee hotel rooms during the third quarter.
RevPAR declined 48% globally, including a 45% decline in the U.S. and a 56% decline internationally. On a comparable basis, which excludes hotels temporarily closed due to COVID-19, global RevPAR declined 46%, including a 43% decline in the U.S. and a 51% decline internationally.
Revenues decreased $79 million compared to the prior-year period primarily due to lower cost-reimbursement revenues, which have no impact on adjusted EBITDA. Absent cost-reimbursements, revenues were unchanged as the unfavorable impact of COVID-19 on travel demand globally was offset by the absence of a $20 million fee credit recorded as a reduction to hotel-management revenues in the third quarter of 2019, which was considered transaction-related and therefore did not impact Adjusted EBITDA. Adjusted EBITDA declined $11 million as the RevPAR impacts were partially mitigated by cost containment initiatives and lower volume-related expenses.
Development As of September 30, 2020, the Company’s hotel system of approximately 9,000 properties and 804,000 rooms declined 2% year-over-year. During the third quarter of 2020, the Company opened 76 hotels totaling 9,600 rooms, a year-over-year decline of 34% due to delays resulting from the pandemic.
As expected, the Company’s global retention rate over the last twelve months declined to 92.6% compared to 94.9% during the same period last year due to the Company’s removal of approximately 9,000 non-compliant master franchise rooms in China during the second quarter; and the Company’s removal of approximately 9,200 additional non-compliant, unprofitable and brand detracting rooms in the third quarter.
The Company’s development pipeline consisted of 1,400 hotels and approximately 185,000 rooms, a 3% decline year-over-year, or a 3% increase sequentially. Approximately 64% of the Company’s development pipeline is international and 76% is new construction, of which 33% have broken ground.
Cash and Liquidity During the third quarter of 2020, the Company’s cash balance increased $71 million to $735 million, including the issuance of $500 million of senior unsecured notes bearing interest at 4.375%, the net proceeds of which were used in full to repay then-outstanding revolver borrowings. In addition, the Company made $10 million of special-item cash outlays, primarily reflecting COVID-19 related restructuring payments, during the third quarter. As of September 30, 2020, the total capacity under the Company’s revolving credit facility was $501 million and the Company had approximately $1.2 billion in total liquidity.
Dividends The Company paid common stock dividends of $7 million, or $0.08 per share, in the third quarter of 2020.
Conference Call Information Wyndham Hotels will hold a conference call with investors to discuss the Company’s results and outlook on Thursday, October 29, 2020 at 8:30 a.m. ET. Listeners can access the webcast live through the Company’s website at www.investor.wyndhamhotels.com. The conference call may also be accessed by dialing 877 876-9173 and providing the passcode “Wyndham”. Listeners are urged to call at least five minutes prior to the scheduled start time. An archive of this webcast will be available on the website for approximately 90 days beginning at noon ET on October 29, 2020. A telephone replay will be available for approximately ten days beginning at noon ET on October 29, 2020 at 800 753-9197.
Presentation of Financial Information Financial information discussed in this press release includes non-GAAP measures, which include or exclude certain items. These non-GAAP measures differ from reported GAAP results and are intended to illustrate what management believes are relevant period-over-period comparisons and are helpful to investors as an additional tool for further understanding and assessing the Company’s ongoing operating performance. The Company uses these measures internally to assess its operating performance, both absolutely and in comparison to other companies, and to make day to day operating decisions, including in the evaluation of selected compensation decisions. Exclusion of items in the Company’s non-GAAP presentation should not be considered an inference that these items are unusual, infrequent or non-recurring. Full reconciliations of GAAP results to the comparable non-GAAP measures for the reported periods appear in the financial tables section of this press release.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with approximately 9,000 hotels across approximately 90 countries on six continents. Through its network of 804,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 85 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com. The Company may use its website as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD. Disclosures of this nature will be included on the Company’s website in the Investors section, which can currently be accessed at www.investor.wyndhamhotels.com. Accordingly, investors should monitor this section of the Company’s website in addition to following the Company’s press releases, filings submitted with the Securities and Exchange Commission and any public conference calls or webcasts.
Forward-Looking Statements This press release contains “forward-looking statements” within the meaning of federal securities laws, including statements related to Wyndham Hotels’ current views and expectations with respect to its future performance and operations, including revenues, earnings, cash flow and other financial and operating measures and dividends, restructuring charges and statements related to the COVID-19 pandemic. Forward- looking statements include those that convey management’s expectations as to the future based on plans, estimates and projections at the time Wyndham Hotels makes the statements and may be identified by words such as “will,” “expect,” “believe,” “plan,” “anticipate,” “intend,” “goal,” “future,” “outlook,” “guidance,” “target,” “estimate,” “projection” and similar words or expressions, including the negative version of such words and expressions. Forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause the actual results, performance or achievements of Wyndham Hotels to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release.
Factors that could cause actual results to differ materially from those in the forward-looking statements include, without limitation, general economic conditions; the continuation or worsening of the effects from the COVID-19 pandemic, its scope, duration and impact on the Company’s business operations, financial results, cash flows and liquidity, as well as the impact on the Company’s franchisees and property owners, guests and team members, the hospitality industry and overall demand for travel; the success of the Company’s mitigation efforts in response to the COVID-19 pandemic; the Company’s performance in any recovery from the COVID-19 pandemic; the performance of financial and credit markets; the economic environment for the hospitality industry; operating risks associated with the hotel franchising and management businesses; the Company’s relationships with franchisees and property owners; the impact of war, terrorist activity or political strife; concerns with or threats of pandemics, contagious diseases or health epidemics, including the effects of the COVID-19 pandemic and any resurgence of the virus and actions governments, businesses and individuals take in response to the pandemic, including stay-in-place directives and other travel restrictions; risks related to the acquisition of La Quinta and the Company’s relationship with CorePoint Lodging; the Company’s ability to satisfy obligations and agreements under its outstanding indebtedness, including the payment of principal and interest and compliance with the covenants thereunder; risks related to the Company’s ability to obtain financing and the terms of such financing, including access to liquidity and capital as a result of COVID-19; and the Company’s limitations related to share repurchases and ability to pay dividends under its credit facility and the timing and amount of any future dividends, as well as the risks described in the Company’s most recent Annual Report on Form 10-K filed with the Securities and Exchange Commission and any subsequent reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, subsequent events or otherwise.
PARSIPPANY, N.J. (October 28, 2020) – Essential workers across the globe are getting something special in their email inbox today. In honor of National First Responders Day, Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 9,000 hotels across approximately 90 countries, is surprising over 45,000 workers on the frontlines of the pandemic with 7,500 Wyndham Rewards® points, enough for a free one-night stay at thousands of Hotels by Wyndham.
The latest initiative under Wyndham’s ongoing #EverydayHeroes campaign, the points are being sent to any health care worker, police officer, teacher, truck driver, construction worker or other essential worker who opted into the campaign at www.wyndhamrewards.com/heroes prior to 11:59 p.m. ET on October 27, 2020.
“Throughout this pandemic, it’s our essential frontline workers who have helped keep us all safe and our Nation running,” said Geoff Ballotti, president and CEO of Wyndham Hotels & Resorts. “On this National First Responders Day, we want to honor their hard work and continued sacrifice. Whether it’s with a quick overnight getaway or a week-long escape, our hope is that these points, combined with the added perks of Wyndham Rewards Gold membership, help to make their next trip not only more attainable, but more enjoyable too. They’ve earned it.”
Wyndham launched its #EverydayHeroes campaign this past April as a way to recognize and say thank you to those on the frontlines of the pandemic—many of whom continue to travel as a necessary function of their job. Through the campaign, eligible workers are able to receive a complimentary instant upgrade to Wyndham Rewards Gold membership, which comes with added perks like late checkout, a preferred room and accelerated earning.
Points are being distributed today via email and must be claimed by November 18, 2020. Once claimed, recipients have 18 months to redeem. While workers must have opted into the campaign before today to receive the points, those who have yet to do so can still claim their complimentary Gold membership, thanks to an extension of the campaign through December 31, 2020. For more information, including full terms and conditions, visit www.wyndhamrewards.com/heroes.
As the travel landscape continues to evolve in the wake of COVID-19, Wyndham and its brands remain committed to the health and safety of guests and team members. The vast majority of the Company’s hotels remain open and are welcoming guests with flexible booking policies and enhanced health and safety protocols through Wyndham’s Count on UsSM initiative. The Company has also extended current Wyndham Rewards member benefits through the end of 2021 and paused points expiration through the end of this year. Learn more at www.wyndhamhotels.com/COVID-19.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with over 9,000 hotels across approximately 90 countries on six continents. Through its network of 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 84 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
About Wyndham Rewards Recently named the number one hotel rewards program by readers of USA TODAY, Wyndham Rewards® is the world’s most generous rewards program with more than 30,000 hotels, vacation club resorts and vacation rentals worldwide. Designed for the everyday traveler, members earn a guaranteed 1,000 points with every qualified stay and may redeem points for a wide-range of rewards, including free nights at any of over 9,000 hotels or thousands of vacation club resorts and vacation rentals globally through affiliation with Wyndham Destinations (NYSE: WYND) and others. Wyndham Rewards has approximately 84 million enrolled members around the globe. Join for free today at www.wyndhamrewards.com. You’ve earned this.®
Military members, veterans and their families can save up to 15 percent off the best available rate and receive 500 Wyndham Rewards bonus points
PARSIPPANY, N.J. (October 22, 2020) –Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 9,000 hotels across approximately 90 countries, is once again saying thank you to those who serve, offering special savings on upcoming stays and matching Wyndham Rewards® point donations to its preferred military non-profit partners.
Now through December 8, 2020, military members and their families can enjoy savings of up to 15 percent off the best available rate on stays at participating Wyndham hotels, plus 500 Wyndham Rewards bonus points. During that same time, Wyndham will match, one-for-one, all Wyndham Rewards point donations—up to 1 million points—made to its military non-profit partners, which include Hope for the Warriors, Fisher House Foundation, Armed Services YMCA and Operation Homefront. Each military non-profit partner will have point donations matched during the promotional period, up to 250,000 points.
“We believe in honoring and saying ‘thank you’ to the brave members of the armed forces and their families every day of the year, but this Veterans Day, we want to do even more,” said Sheila Schottland, vice president, brand marketing, Wyndham Hotels & Resorts. “As increasing numbers of travelers think about how to get away this holiday season, our hope is to inspire military members and their families to travel safely while recognizing them with savings and extra perks. They’ve earned it.”
In addition to the above offer, military members, veterans and their spouses are invited to take advantage of ongoing benefits available to them through Wyndham Rewards, which upon joining the program include a complimentary upgrade to Gold membership and 1,000 bonus points after completing their first qualified stay.
Wyndham and its brands have a strong history of celebrating and supporting those who serve, from everyday discounts available at more than 9,000 hotels, to preferred parking at thousands of Super 8® by Wyndham and La Quinta® by Wyndham hotels, to sponsorship of veteran-centric events and hiring initiatives. The company has been named a 2020 Best for Vets Employer by Military Times and a 2021 Military Friendly Employer by VIQTORY. In addition, La Quinta by Wyndham continues to be named to U.S. Veterans Magazine’s “Best of the Best” lists for top veteran-friendly companies and top supplier diversity programs.
Wyndham Hotel & Resorts is strongly committed to hiring military veterans and spouses, and partners with organizations such as Hiring Our Heroes and Military Spouse Employment Partnership to foster stronger relationships with the military community. In addition, Wyndham sources supplies from veteran and military spouse-owned businesses and is a long-standing member of the Coalition for Veteran Owned Business.
To learn more about Wyndham’s continued efforts to support those who serve, including full terms and conditions for the above offers, visit www.wyndhamhotels.com/honorsmilitary.
About Wyndham Hotels & Resorts Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with over 9,000 hotels across approximately 90 countries on six continents. Through its network of 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 84 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
Digital transformation continues with best-in-class customer data platform delivering 360-degree customer insights; advances engagement across new consumer mobile app and Wyndham Direct, a total booking, billing and payment solution for business
PARSIPPANY, N.J. (October 15, 2020) – Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 9,000 hotels across approximately 90 countries, today announced the continued elevation of its global marketing capabilities through deployment of Amperity’s best-in-class customer data platform.
The platform—which is the latest in a series of strategic technology investments made by Wyndham as part of a broader digital transformation—allows Wyndham to compile, visualize and analyze data from multiple systems to deliver increasingly sophisticated and actionable guest insights.
“Having a robust understanding of our guests and what drives them to stay with our franchisees is essential to our business,” said Lisa Checchio, chief marketing officer at Wyndham Hotels & Resorts. “Through our new platform from Amperity, we’re able to have a complete 360 guest view, unlocking new insights that allow us to be timelier, more efficient and more effective in our efforts to engage the everyday traveler.”
Amperity enables Wyndham to transform how it uses data by unifying customer databases and centralizing information from online and offline transactions, loyalty program activities, email interactions, and more. With this capability, Wyndham is able to quickly and more easily answer essential business questions and be increasingly nimble and precise in what it does with the answers to those questions. Use cases include identifying frequent guests who may be ideal for new products like the Wyndham Rewards® EarnerSM Business Card, creating hyper-local campaigns that connect high-value guests with key new hotel openings and developing and deploying personalized offers designed to help convert repeat guests into loyal Wyndham Rewards members.
Added Checchio, “With Amperity, we’re able to become more sophisticated in not only who we reach out to with a particular campaign, but how, where and when we engage them. It’s a win for our guests—who will ultimately see content and offers that are more compelling and engaging to them—and a win for our franchisees, who stand to benefit from that engagement.”
“The travel and hospitality industry has been in a constant state of change over the past several years as brands look for new and innovative ways to navigate their customers’ new normal,” said Kabir Shahani, chief executive officer at Amperity. “Despite the challenges that COVID-19 has posed, Wyndham continues to take a proactive and passionate approach to advancing their understanding of their guests and how they can be of service to them.”
Wyndham’s new platform, which was deployed in under four months, is one of several recent strategic technology investments further positioning the Company for success both during and post pandemic. Earlier this year, Wyndham unveiled an all-new mobile app which prioritizes low-contact in-stay features and is slated to be the first to offer mobile check-in and checkout at nearly 6,000 economy and midscale hotels in the U.S.
Wyndham’s mobile app and customer data platform both build upon the foundation of a broader, multi-year digital transformation, which in recent months has enabled the Company to quickly stand up new tools and offerings to help drive more business to its franchisees—particularly from everyday business travelers, such as construction workers, utility workers, truckers and more. Among them are Wyndham Direct, a total booking, billing and payment solution for corporate customers that streamlines travel management with no minimum spend or stay requirements and Wyndham Business, a one-stop-shop for anyone looking to do business with Wyndham and its hotels, offering an array of resources for small and mid-size businesses, meeting planners, travel advisors, buyers and more. Learn more at www.wyndhamhotels.com/business.
Wyndham began its digital transformation journey in 2016, which has since resulted in a shift to best-in-class, cloud-based property management systems, a single central reservation system for all 20 brands, and a flexible cloud service and sales platform.
About Wyndham Hotels & Resorts
Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with over 9,000 hotels across approximately 90 countries on six continents. Through its network of 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty program offers 84 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
About Amperity Amperity’s mission is to help companies use data to serve their customers. Amperity’s enterprise Customer Data Platform has revolutionized the way brands identify, understand, and connect with their customers by leveraging AI to deliver a truly comprehensive and actionable Customer 360. This multi-patented unified view improves marketing performance, fuels accurate customer insights, and enables world-class customer experiences. With Amperity, technical teams are freed from endless integration and data management, and business teams have direct access to the comprehensive data they need to build long-term customer loyalty and drive growth. Amperity serves many of the world’s most loved brands, including Wyndham Hotels & Resorts, Alaska Airlines, Kroger, Lucky Brand, Kendra Scott, Planet Fitness, Kenneth Cole, e.l.f. Cosmetics, Seattle Sounders FC, Crocs, Stanley, Endeavour Drinks, and many more. To learn more, visit amperity.com.
Click Here to Close Modal
Contact Us
We value your interest in Wyndham & Resorts and welcome your comments and questions.
