PARSIPPANY, N.J., July 29, 2019 – Wyndham Hotels & Resorts (NYSE: WH) brands Microtel® by Wyndham and Wingate® by Wyndham once again secured the highest guest-satisfaction ranking in the economy and midscale hotel segments, respectively, in the J.D. Power 2019 North America Hotel Guest Satisfaction Index Study.
Microtel has claimed the leading economy segment position 16 out of the last 18 years, earning more J.D. Power accolades than any other economy hotel brand. Wingate by Wyndham has earned the top midscale spot for five consecutive years. Wyndham brands represent the top two spots in economy and two of the top three spots in midscale, with Travelodge® by Wyndham earning the second spot for economy brands and La Quinta® by Wyndham also ranking among the top three midscale brands.
“Our mission to make hotel travel possible for all starts with brands that work for today’s traveler,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. “With Microtel and Wingate continuing to lead their segments year after year, along with multiple brands among the top five spots in the economy and midscale rankings, we’re showing travelers that quality accommodations and great experiences are attainable at every price point.”
Wyndham Hotels & Resorts, the world’s largest hotel franchising company, has a leading presence in the economy and midscale segments of the hotel industry, where its hotel brands represent more than one of every three branded rooms within those segments in the United States.
Determined by hotel travelers, the J.D. Power Guest Satisfaction Index Survey measures seven key experience factors on a 1,000 point scale: reservation; arrival/departure; guest room; food and beverage; services and amenities; hotel facilities; and cost and fees.
Microtel by Wyndham
Microtel scored a total of 797 points within the economy segment. Consistently over-delivering on both guest and owner expectations, Microtel is the only all new-construction hotel in the economy segment. Earlier this year, the brand launched a new prototype that is designed to increase development efficiencies and elevates its look through sleek design.
Wingate by Wyndham
Wingate scored a total of 846 points, 36 points above the segment average. This marks the sixth total top ranking in the midscale segment for the brand, which has ranked in the top spot consecutively for the last five years. With approximately 165 hotels in North America, Wingate takes pride in providing travelers with everything they need to stay connected, on-schedule, productive and ready for whatever challenge comes next.
About Wyndham Hotels & Resorts
Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company, with approximately 9,200 hotels across more than 80 countries on six continents. Through its network of approximately 817,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection®, and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services, with more than 400 properties under management. The Company’s award-winning Wyndham Rewards loyalty program offers over 77 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally. For more information, visit www.wyndhamhotels.com.
Award-winning midscale hotel brand debuts in China and bolsters North American offerings;
Continued midscale growth further strengthens Wyndham Hotels & Resorts’ segment leadership position
PARSIPPANY, N.J.(Sept. 25, 2018) – Wyndham Hotels & Resorts, the world’s largest hotel franchisor with nearly 9,000 hotels and 20 powerhouse brands, is bolstering its network of midscale hotels and extending the global footprint of its award-winning Wingate by Wyndham® brand with the recent opening of 14 locations across both hemispheres, including the first Wingate hotel in China and new additions to the brand’s established presence in the U.S. and Canada.
Wingate is suited for travelers seeking balance in work, life, and everything in between, offering what’s needed to stay connected, productive, and ready for whatever comes next – like inviting, contemporary lounges; free breakfast; flexible and functional meeting space; and spacious guest rooms. The introduction of its first hotel in China, plus additions across the U.S. and British Columbia, Canada, brings the expanding brand’s global presence to nearly 170 hotels. As of June 30, 2018, Wingate’s global pipeline consisted of 74 hotels, nearly 60 percent of which were new construction.
“The global middle class, which is growing steadily at an estimated rate of 160 million people each year, continues to travel more and seek out great experiences and value,” said Tom Barber, chief development and strategy officer, Wyndham Hotels & Resorts. “Expanding Wingate in high-demand markets around the world exposes the brand to new circles of travelers, and doing so with established hotel developers sharing our passion for delivering consistent, guest-centric experiences will help propel continued growth and success.”
U.S. Surge
Driving Wingate’s latest growth spurt in the U.S. is a newly-signed franchise agreement with State Bank of Texas for 10 hotels across the Midwest and Northeast; the addition of an 80-room hotel in Moses Lake, Wash.; and the opening of the newly constructed, 123-room Wingate by Wyndham Nashville Airport, the brand’s first location in Nashville, which is consistently named as one of the top places to visit. Located three miles from Nashville International Airport and 10 miles from downtown, the hotel puts travelers close to where they need to be. Features include 123 modern, spacious guest rooms; the brand’s signature comfortable communal lobby space; free Wi-Fi and daily breakfast; laundry services; and two meeting rooms.
The hotel reflects the brand’s design-driven prototype, created to meet travelers’ needs without skimping on services and amenities while also lowering development costs and capturing greater efficiencies for hotel owners. This is the first of four Wingate hotels owned by Corinthian Development Company to open in the U.S., with locations under construction and set to open in the next year in Seattle, Wash.; San Jose, Cali.; and Denver, Colo. The brand plans to add a newly built location in Long Island City, N.Y., in 2019.
Debuting in China
Wingate by Wyndham Sanya Luhuitou, located in the heart of China’s tropical island getaway in Hainan Province, is the brand’s first hotel in China and the Asia Pacific region. With its temperate climate, the expansion of international flights, and greater visa-free access for tourists arriving to Hainan from more than 50 countries, tourism and demand in Sanya is on the rise making it a prime market for hotel development.
Designed for vacationers reveling in China’s popular seaside destination, the newly constructed modern oasis features three outdoor pools, multiple bars and restaurants, a kids club with indoor and outdoor play areas, an extensive art collection, free Wi-Fi, and a 24/7 shuttle to nearby Dadonghai Beach. The resort’s 190 contemporarily-designed guest rooms and suites come complete with sitting areas, spacious bathrooms, and balconies with stunning mountain, garden, or harbor views.
Wyndham plans to expand the Wingate brand further in China, with a 345-room hotel in Xining set to open in 2020.
British Columbia Bound
The addition of the brand’s latest Canadian destination – the 83-room Wingate by Wyndham Kamloops – marks the brand’s debut in British Columbia and widens its current footprint in the country to eight hotels.
Located off the Trans-Canada Highway near the North and South Thompson Rivers, the hotel puts guests in the heart of scenic Kamloops, which saw a record year of tourism growth in 2017 with nearly two million visitors. The newly constructed hotel features modern design and natural earth tones; free hot breakfast and Wi-Fi; a relaxing indoor pool and hot tub; a well-equipped fitness center; an on-site mart; and 750 square feet of meeting space.
Wyndham will continue adding to Wingate’s Canadian roster, having recently signed deals for two hotels in Lethbridge, Alberta, and Kanata, Ontario, expected to open in 2019 and 2020, respectively.
“Regardless of their reason for staying with us, Wingate’s top priority is delivering best-in-class service to each guest who walks through our doors and each hotel owner who raises the brand’s flag,” said Larry Hambro, vice president of operations, Wingate by Wyndham. “Satisfaction scores ranking it high above the competition year after year combined with consistent high performance and an efficient, modern prototype design, are driving forces behind Wingate’s current expansion momentum in North America.”
ABOUT WYNDHAM HOTELS & RESORTS
Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company, with nearly 9,000 hotels across more than 80 countries on six continents. Through its network of more than 792,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection®, and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services, with more than 400 properties under management. The Company’s award-winning Wyndham Rewards loyalty program offers approximately 58 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com.
Microtel reclaims top seat among economy hotel chains 15 out of 17 years;
Wingate leads midscale segment for fourth consecutive year
PARSIPPANY, N.J., July 24, 2018 – Top-ranked Wyndham Hotels & Resorts (NYSE: WH) brand duo, Microtel by Wyndham and Wingate by Wyndham, secured the highest guest satisfaction rankings in J.D. Power’s 2018 North America Hotel Guest Satisfaction Index Survey for economy and midscale hotel chains, respectively. With many of its brands earning J.D. Power-favorable rankings* – notably a double-digit overall satisfaction score increase and two-rank jump for Wyndham’s recently-acquired La Quinta midscale brand addition – the world’s largest hotel franchising company with nearly 9,000 hotels and 20 powerhouse brands continues commanding this respected study.
Microtel reclaimed this year’s leading economy segment position, a distinction it’s achieved 15 out of 17 years, earning the brand more J.D. Power accolades than any other economy hotel name and underscoring its “brilliantly-efficient” advantage. Wingate, the company’s midscale hotel brand built for connected travelers seeking balance in work and life, once again earned top segment honors for the fourth straight year.
“Whether for business or pleasure, we know travel is an important part of life – that’s why we maintain such a strong focus on ensuring that quality accommodations and positive guest experiences are attainable at every price point,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. “With three of the top four economy brands and three of the top four midscale brands represented by brands of the ‘by Wyndham’ family – we are continuing to provide some of the best lodging accommodations in the industry, making hotel travel affordable, valued and possible for all.”
Determined by hotel travelers, the J.D. Power Guest Satisfaction Index Survey measures seven key experience factors on a 1,000 point scale: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilitates; and cost and fees.
Microtel by Wyndham
Microtel scored a total of 791 points within the economy segment, owning the top spot by 27 points more than the next-ranked brand and 43 more than the segment average. The purpose-built, all new construction prototype features contemporary room designs, communal work spaces and walk-up business centers, offering an elevated guest experience at an economy price. The brand currently has more than 320 hotels throughout North America.
Wingate by Wyndham
In the midscale segment, Wingate scored a total of 841 points, 29 more than the segment average and an increase of 8 points over the brand’s previous year score. The brand’s leading design – featuring an open lobby and lounge with integrated connectivity, a communal breakfast space and contemporary guest rooms with spacious bathrooms –gives guests everything they need to stay on-schedule and ready for whatever comes next. Today, the brand has more than 150 hotels in North America.
Economy and Midscale Leadership
Leveraging demographic and travel trends, Wyndham is capitalizing on growth opportunities across economy and midscale hotel segments, most recently with the acquisitions of La Quinta® and AmericInn by Wyndham®. The company’s laser-focus on driving quality growth and elevating the guest experience is strengthening its overall industry prominence.
*Following Microtel’s award-winning suit, Days Inn by Wyndham® and Howard Johnson by Wyndham® earned third and fourth top spots, respectively, within the economy segment; midscale frontrunners La Quinta® and AmericInn by Wyndham® joined Wingate among the second and fourth top midscale segment spots, respectively.
ABOUT WYNDHAM HOTELS & RESORTS Wyndham Hotels & Resorts (NYSE: WH) is the largest hotel franchising company in the world, with nearly 9,000 hotels across more than 80 countries on six continents. Through its network of approximately 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services, with more than 400 properties under management. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com.
